Return Policy

We DO NOT offer amendment services. Make sure you pick the type or size exactly or closest to your measurements from our size chart provided while placing an order.

Items are subject to exchange if returned within three (3) business days after the date of delivery within Mpigi, Kampala. Five (5) business days after the date of delivery outside Mpigi Town but within Uganda and ten (10) business days after the date of delivery outside Uganda.

The cost for returns or exchanges will be charged to the customer. Kindly note, that we do not exchange for wrong types & sizes picked, PLEASE USE SIZE CHART.

All items must be received unused, free from blemishes and in its original packaging with tags still on to qualify for an exchange.

We DO NOT offer same-day delivery. Orders placed online will require at least 2-5 working days after payment for delivery. (This is just an estimated time) If there are any delays or earlier delivery, you will get an update. For Urgent orders, kindly pick them up in stores.

REFUNDS will only be issued if the item ordered is no longer available. Kindly Note, that we do not issue refunds or exchanges for wrong types & sizes picked or delayed deliveries. There will be no exceptions. Finally, for a swift and seamless order process, kindly ensure you read our terms and conditions.

Thank you for choosing Red’s Café & Gadgets. We aspire to serve you better, Always.

Need help?

Contact us at for questions related to refunds and returns.